Start with the simplest fix (restarting services, checking network) before moving to advanced steps. If you’re in a larger organization, involve your IT team early—they can check firewall logs and server health faster than anyone.
If the dongle is plugged in but the light isn't blinking or the software still can't find it, you likely have a driver issue. a valid accumark license was not found for this product
In enterprise environments, the license manager resides on a server. Start with the simplest fix (restarting services, checking
Ask your IT department or license administrator if unsure. a valid accumark license was not found for this product
Ensure you are connected to the office VPN or local network.
Contact support if any of the following apply: