Try a different USB port to rule out hardware failure on the PC.
, a WiFi-enabled USB device that can wirelessly send designs from the software to your embroidery machine, though this is a separate production tool from the security dongle. Where to Buy or Find Help Official Support: For replacements or technical issues, visit the official Wilcom Help Center Authorized Resellers: Usb Dongle For Wilcom Embroidery Studio E1 5