ZESCO’s official website is a functional platform, but a streamlined e-service portal (e.g., "ezesco") would greatly enhance customer engagement in Zambia’s digital-first economy. Focus on mobile accessibility, secure transactions, and multilingual support to meet user expectations.
The https-ezesco.zesco.co.zm portal serves as ZESCO Limited's official self-service platform in Zambia for managing electricity accounts, applying for connections, and purchasing prepaid tokens. While offering improved convenience for utility management, the platform experiences mixed reviews, with frequent user reports of downtime and technical issues during peak hours. For more information, visit ZESCO Portal ZESCO Limited Ezesco zesco co zm: Fill out & sign online | DocHub