You cannot use an STL100-1 Autoloader on an STL100-2. Doing so will hard-brick your device into a paperweight. Always verify your model by looking under the battery or in "Settings > About."

| Issue | Description | |-------|-------------| | | Device stuck on BlackBerry logo or reloading repeatedly | | Corrupt OS | Frequent app crashes, settings not saving, half-loaded UI | | Forgotten password | After 10 failed attempts, device wipes – but if that fails, autoloader is needed | | Security wipe stuck | Factory reset freezes or takes >2 hours | | Radio/network issues | No Wi-Fi or cellular after update | | Downgrading OS | From 10.3.3.x to 10.3.2.x or earlier for compatibility/testing |

After the flash completes, your STL100-2 is a blank slate. You will need to:

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