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Minute 24: The AI cross-referenced guest check-ins. Mr. Tanaka in Room 12 had noted a shellfish allergy at booking. The system automatically flagged his dinner plate if the kitchen used prawn stock. Allergen lock engaged.

Some systems include CRM features to help hotels manage guest history, preferences, and loyalty programs, enhancing guest satisfaction and encouraging repeat business. full hotel management full board edition 57 incl 2021