The Hardware | Information Does Not Match With Your Dongle Autodata

Once you fix the mismatch, take these steps to ensure it never returns:

Autodata uses a USB dongle (HASP/Sentinel) to prevent unauthorized use. During installation, the software “pairs” the dongle to a specific set of hardware components (e.g., motherboard serial, HDD ID, MAC address). This pairing ensures the dongle only works on the registered computer. Once you fix the mismatch, take these steps

Remember: The dongle is just a key. The lock (the software) has forgotten what the key looks like. Re-teach the lock, and your workshop will be back to repairing vehicles in no time. Remember: The dongle is just a key

This is the most common cause for mismatch errors. Your system's regional settings must be set to English (United States) Control Panel Change the to "English (United States)". Administrative Change system locale and ensure it is also "English (United States)". Verify Device Manager Drivers This is the most common cause for mismatch errors

If any of these steps fail or return an unexpected value, the software terminates with the error: "Hardware information does not match with your dongle."

If you have a genuine subscription and have exhausted all steps, it’s time to contact Autodata technical support. Before calling, gather: